A year later they are STILL charging me monthly! And i have submitted a support ticket and corresponded with someone and ALL they are willing to do to compensate for the $140+ they wrongfully took is refund me one payment of $10.55 and THATS IT. I paid for annual premium service and immediately i started getting charged $10.55 per month for some credit monitoring service that i never agreed to and never activated, and never used. I have had the worst experience with these people. They didn't even have the decency to offer me a year of Premium service or something like this, as any company who minimally cares for their customers would have done.
This made it crystal clear one could forever lose access to their Lastpass even while remembering their Master password correctly. It worked from the very first try, which shows that all that time I had the right password while they were telling me I had the wrong one. Customer service ended up adding an IP address on their side and-magic-my password started working again. It was a was stressful experience wasting all that time while knowing I had lost access to "notes" with sensitive data locked in Lastpass. I spent countless hours (over 20h) trying different combinations of passwords while resetting lots of individual accounts' passwords so I could access my emails, bank accounts, etc. I couldn't understand why as I've been using the same password for ages and didn't change it recently.
Their customer service kept telling me they were receiving error messages on their end saying I was using the wrong password. A week ago, my password had suddenly stopped working. People need to know that they can be locked out of their accounts and lose access to all their data even when they have the right Master password.
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